Randstad Australia Jobs 2022 – Apply For Call Centre Operator Vacancy : Randstad Australia has given an employment notification for the recruitment of Call Centre Operator position. Those Candidates who are interested in the vacancy should check all details regarding this Randstad Australia hiring, if they find themselves eligible then they may apply online for Call Centre Operator job in Randstad Australia.at Parramatta, New South Wales, Australia.
Randstad Australia Careers 2022 Hiring For Call Centre Operator Jobs:
Persons who want to be an employee at Randstad Australia , should check all details like qualification they need for Randstad Australia jobs, required age for Randstad Australia vacancy, what is selection procedure in Randstad Australia , how to apply for Randstad Australia vacancy etc, etc…. after reading carefully Randstad Australia official job notification, they may apply for their deserving vacancy in Randstad Australia.
Randstad Australia Careers 2022 : Call Centre Operator Vacancies Brief Details:
|Recruitment Organization||Randstad Australia|
|Vacancy Name for which Randstad Australia Hiring||Call Centre Operator|
|Job Location||Parramatta, New South Wales, Australia|
Job Description For Call Centre Operator Vacancies In Randstad Australia 2022:
Call Centre Operator
About the job
Primary purpose of the role
This purpose of this role is to deliver high quality customer service and to support department based and corporate customers by providing initial advice and direction in relation to finance, human resources and technical systems related queries within a shared services contact centre environment. In addition, the role assists in the recording and maintenance of the customer enquiries database as part of the customer relationship management system.
Key Functions Of This Role Include
- Ability to deliver high quality customer service, through strong customer engagement in a high volume contact centre environment
- Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.
- Identify, refer and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution.
- Maintaining currency in knowledge of policy, legislation and related business processes in order to efficiently and effectively respond to customer needs.
- Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.
- Ability to confidently use multiple technology platforms and databases
- Must adhere and meet to Contact Centre KPI’s on a daily and monthly basis
Key skills and attributes you will require to be successful in this role include:
- Strong commitment to customer service
- Display resilience and courage
- Manage self, including accountability and initiative
- Communicate effectively
- Think and solve problems
- Strong technical experience, with the ability to use multiple technology platforms and databases
- Ability to work on a rotating roster, Monday to Friday between 7:30am to 6:00pm
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.